Delivery & FAQs

Where does Pot and Posy deliver?

Pot and Posy has two delivery areas: our ‘P&P Delivery’ area, and our ‘Australia Wide’ area.

P&P Delivery: A large number of Western Sydney suburbs with same day delivery (see below) where we can deliver all our gifts, including flowers and plants. 

Australia Wide: A select range of gifts that can be delivered by courier to anywhere across the country.

For more delivery information on each, please read below

Type your suburb name here to see which delivery area it is part of.

 

 

P&P Delivery

P&P Delivery gifts

When do you deliver?

We deliver Monday to Friday between 9am and 3pm for schools, 9am and 5pm for business deliveries and between 9am and 7pm for residential deliveries. 

Our deliveries are arranged for the most efficient route on the day to help keep the cost of our plants and posies down. Because of this we can’t give an exact delivery time. If there’s any difficulty, we will contact you or the recipient.

What premises do you deliver to?

We deliver to pretty much any premises type, but please note our current Covid-19 delivery procedures. At the moment we’re not delivering to hospitals and many health and residential facilities are not accepting gift deliveries. It is your responsibility to ensure a delivery can be made before placing your order. If we attempt delivery, but it cannot be accepted, a redelivery fee may be charged. 

During the Checkout process, please include the name of the premises if it isn’t residential. This helps give our couriers an idea of where they’re going, what to expect and who they may have to speak with.

The recipient lives in an apartment. Anything different?

If the delivery is going to be made to an apartment or unit, we require somebody to be home to receive it. This is because apartments and units are generally in secured premises, or don’t have a private outdoor space of their own, so we can’t safely leave the delivery on its own. At any premises, if we cannot leave the delivery with somebody or safely on its own, we will call the recipient and/or you to rearrange delivery. If a re-delivery is required, additional costs may be incurred and charged to you.

Can you deliver the same day?

YES! We offer same day delivery for all P&P Delivery area orders placed by 11am unless we are booked out earlier. If we are booked out earlier, we will have a notice across the website.

From time to time, we may have products that cannot be delivered on the same day – for example, they are made to order that requires a longer lead-time. If this is the case, we will specify this on the individual product page.

How much does delivery cost?

Delivery costs differ by suburb and can be confirmed in the Delivery Suburb checker above, and on the cart and checkout pages. We offer FREE DELIVERY to many of our P&P Delivery Suburbs. The price shown does not include delivery charges for Posy Subscriptions. Delivery for subscriptions are calculated based on the number of posies chosen, and are discounted when compared with one-off purchases. The longer the subscription, the greater the discount. See more about Posy Subscriptions below.

Australia Wide Delivery Pot and Posy

Australia Wide gifts

When do you deliver?

Your order will be packed and leave our studio in western Sydney by next business day. Delivery times depend on the delivery location.

If you’d like us to send your gift on a particular date, please leave a message in the Notes section in the Checkout. Please note that we cannot guarantee the arrival date.

How long does delivery take?

Due to high demand for courier services, delivery before Christmas cannot be guaranteed for suburbs outside our P&P Delivery area in western Sydney. Use the checker above to see if your suburb is within the P&P Delivery area

Regular, non-Christmas period delivery times:

Please note that due to the impacts of Covid-19 on delivery services, there may be delays. The time-frames below try to take this into consideration.

  • For Sydney Metro: 1-3 business days.
  • Most major cities: 2-6 business days.
  • Regional locations: up to 10 business days 

You will receive an email with a tracking number letting you know your item is in transit.

Parcels are delivered with ‘Authority to Leave’. The driver will leave the parcel in a safe place at the premises, or leave a card with instructions for the recipient to rearrange delivery or collect.

How much does delivery cost?

Delivery costs are up to $8 for metropolitan areas and $16 for rural and remote areas as determined by the courier company. A delivery calculator is available on our cart where you can confirm delivery costs before proceeding to the checkout.

Please ensure you’ve entered the correct address

If the address that is given to us is incorrect, we can only offer a refund or a redelivery if the parcel can be returned to us by the courier.

Redelivery will incur an additional cost which will be calculated at the time of redelivery, based on the size of the parcel and the delivery location.

We can’t deliver to some places

We use a network of couriers to deliver all across Australia. However, drivers can’t deliver to places like:

  • Auction houses
  • Malls or shopping centres
  • Furniture and retail stores
  • Hospitals
  • Military bases
  • Airports

We cannot deliver to PO Boxes either.

We recommended picking a residential or office address.

What should I consider when ordering gift packs containing alcohol?

Under NSW law, Pot and Posy gift packs containing alcohol

  • cannot be purchased by or delivered to anybody under the age of 18 years
  • cannot be delivered to a person at the location where the gift was purchased
  • can only be delivered to another adult who is not the purchaser
  • must not contain more than two litres of alcohol.

When Pot and Posy or its couriers deliver a gift pack containing alcohol, they may ask for ID to verify that the recipient or person collecting the gift pack is 18 years or over. If they are not satisfied that this person is 18 years or over, the gift pack will not be left and a redelivery will be required – additional delivery fee may be charged.

How do Posy Subscriptions work?

Our posy subscriptions are designed to offer a monthly flower posy delivery for a range of tastes and budgets. They make the perfect gift that keeps on giving, or just treat yourself to a regular posy full of wonderful.

Ordering a Posy Subscription

You can tailor your subscription to suit what you want in two easy steps:

  1. Pick the size of the posy – Small or Large;
  2. Pick the Theme or leave it us to mix it up; and
  3. Choose how many deliveries you’d like

We’ll deliver a different posy every time, offering the full Pot and Posy range of seasonal creations.

Subscription Delivery dates

When ordering a subscription, you select the first delivery date during the Checkout process. Your remaining posies will be delivered on or near the same weekday every month. With the first posy delivery, we will give the recipient a card with the dates for the remaining posy deliveries. If a date were to fall on a public holiday, we’ll deliver either the day before or after. The delivery dates card will have information about this.

This is a gift and I’d like to let the recipient to pick the commencement date?

Just leave an Order Note in the Checkout and we will email you a card that you can gift to the recipient. They can then contact us to organise their first delivery. (Please note, you’ll still be required to pick a delivery date in the Checkout process but we will disregard it.)

I’d like to have a longer subscription than what’s offered

If you’d like to arrange a longer Posy Subscription than the maximum six deliveries offered, you can do this in one of two ways.

  1. You can either purchase multiple subscriptions that make up the desired number of deliveries – for example, two Monthly subscriptions of 6 deliveries will give you 12 posy deliveries across a whole year. OR
  2. You can contact us to arrange regular deliveries and then just contact us again you wish to stop.

Subscription amendments

If you need to amend or postpone your subscription after you have purchased it, please contact us to discuss any possible options.