COVID-19 Coronavirus: Practices and Delivery Procedures

In light of the COVID-19 Coronavirus we’ve taken a few practical steps to ensure the health and safety of our staff and suppliers, recipients and customers, and our families and communities.
These practices and delivery policies will be our standard for the foreseeable future.
Due to the heightened risk for sick and vulnerable people, you must first ensure that we are able to deliver to hospitals, nursing homes and other health care facilities. Many places are in lockdown but have different policies regarding accepting the delivery of gifts. It is your responsibility to check with the facility first before ordering, otherwise a redelivery fee will be charged if we attempt a delivery that can’t be accepted.
We have implemented a contactless delivery policy which will work as follows:

  • Drivers will leave flowers and gifts at the front door of residential addresses. They will alert the recipient that they are at the door but will step away and leave before the recipient has opened the door to collect.
  • At commercial addresses or places of work, we will enter the building but will leave the items at the reception desk. If there is no reception we will alert recipient and leave them in a safe place.When ordering, the recipient’s number is now mandatory so that we can contact them at or before delivery to arrange the best and safest place for leaving the gift. Please help us by ensuring you provide their best contact number. 

Our drivers will take photos of our deliveries whenever a recipient hasn’t come to collect at the door, as we always have.

All drivers will be required to wash hands thoroughly at the beginning and end of every run⁠ and sanitise hands thoroughly before and after each delivery.

If circumstances change we’ll update you to let you know what we’ll be doing. We are committed to providing best practice in every facet of our business and that also means following advice and recommendations of health professionals.
As we said, we’re all experiencing extraordinary circumstances, but we’re doing so together. While we’re all practicing social distancing this doesn’t mean we don’t practice some social solidarity. Please be kind to one another and look out for each other and we can get through this together.